Refund Policy

14 Day Refund Policy

DO YOU TAKE RETURNS AND EXCHANGES?

We Sure Do! Please read our returns policy below! If you meet the criteria below, you can simply return your item(s) to our warehouse via this link:

https://falooka.myreturnscenter.com

Returns
Our policy lasts 14 days. If 15+ days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

*** ALL PRODUCTS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT BY YOU. ALSO, DIFFERENT PRODUCT TYPES WILL RECEIVE A DIFFERENT RETURN ADDRESS.***

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

Non-returnable items:
- Books unless damaged on arrival (during shipment).
- Items individually hand made and/or labeled "Made to order."

To complete your return we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable); such as, if the item is not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery is nonrefundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request at https://falooka.myreturnscenter.com. Once approved you will receive a return address.

Payment of refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@falooka.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return address
To return your product send a request to https://falooka.myreturnscenter.com to receive the return address (as already mentioned above).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using shipping insurance for more high priced items. We don’t guarantee that we will receive your returned item.

Sale

Unavailable

Sold Out